Tag Archives: Box Office

Tick tock tick tock tick tock tick tock*

11 Apr

Ah the glamour that is the public booking days on the Royal Opera House’s website. A bunch of laughs with an equivalent sense of fun all over Twitter.

Last year I aired my annoyance and things have not really improved. We still get wet blog entries by the ROH staff and we are still looking forward to some of those promises to be fulfilled. Mind you they tried to do a bit of damage limitation by posting a blog the day before and managing to sound as non-committal as possible. Since that was written quite a few comments give an insight to concerns about the future of online bookings with the ROH.

I tweeted screen shots as I was progressing up the virtual queue and amazingly just after over 3 and a half hours I was through and free to choose my tickets. The ticketing system surely is transparent enough and actually easy to use, when it works. The waiting room is maybe not too annoying, but having a capacity of near 2000 customers is a tad too long. Wouldn’t they be better to shorten that to half and that way make the start to finish wait much shorter? Waiting for anything over 2 hours is truly woeful and for a lot of people it is impossible to stay online continuously for such a long while .

The ROH charge pretty serious prices for their shows and we have to expect a much better experience. I do sympathise with the box office staff who are faced with the perfect ticketing storm three times a year, but their bosses have to understand that immediate investment in infrastructure is demanded. I am hoping that will not be writing such a blog post in the near future and all problems are dully sorted. I’ve now grumped about it…looking forward to Troyens like an excited child goes mad over Christmas 😉

*And no, dear reader I am not quoting Ke$ha’s song

Hours on the misery end of this opera loving individual’s life

5 Jul

This morning is again the opening of another booking period for the Autumn/Winter performances at The Royal Opera House, Covent Garden. And once more the customary messy virtual queueing is the order of the day. I really can’t imagine any other box office transaction that is more frustrating, than being #2051 in a virtual queue. Can I recall a commercial transaction where I’m waiting for two hours in order to give another party £400? Most people would be puzzled by this and we should all take exception at the awful service the ROH box office is offering. For such an important venue we all have to expect the very best in casts, directors, conductors…and dare I say customer experience. Making people red in the face just to get four tickets is counter-productive and plain stupid. Apparently they hired extra developers for their site, but unfortunately any improvements made where not obvious once more. As the homepage was inaccessible for hours and then the dreaded holding pen for opera and ballet fans takes hold. Can I suggest maybe to have an open chat room where all the miserable souls queueing can at least have a chat about the upcoming season? Currently #1504 in the queue and counting…

In the End  

I managed to offload a serious amount of money to the ROH’s coffers…with the help of two colleagues that were monitoring my pc while I had to be away. At least I do have fabulous seats for both Il Trittico and La Sonnambula. Hopefully by late September I will have forgotten the anguish and pointless waiting about! The chance to see Eva-Maria Westbroek is not something to pass by.

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