Tick tock tick tock tick tock tick tock*

11 Apr

Ah the glamour that is the public booking days on the Royal Opera House’s website. A bunch of laughs with an equivalent sense of fun all over Twitter.

Last year I aired my annoyance and things have not really improved. We still get wet blog entries by the ROH staff and we are still looking forward to some of those promises to be fulfilled. Mind you they tried to do a bit of damage limitation by posting a blog the day before and managing to sound as non-committal as possible. Since that was written quite a few comments give an insight to concerns about the future of online bookings with the ROH.

I tweeted screen shots as I was progressing up the virtual queue and amazingly just after over 3 and a half hours I was through and free to choose my tickets. The ticketing system surely is transparent enough and actually easy to use, when it works. The waiting room is maybe not too annoying, but having a capacity of near 2000 customers is a tad too long. Wouldn’t they be better to shorten that to half and that way make the start to finish wait much shorter? Waiting for anything over 2 hours is truly woeful and for a lot of people it is impossible to stay online continuously for such a long while .

The ROH charge pretty serious prices for their shows and we have to expect a much better experience. I do sympathise with the box office staff who are faced with the perfect ticketing storm three times a year, but their bosses have to understand that immediate investment in infrastructure is demanded. I am hoping that will not be writing such a blog post in the near future and all problems are dully sorted. I’ve now grumped about it…looking forward to Troyens like an excited child goes mad over Christmas 😉

*And no, dear reader I am not quoting Ke$ha’s song

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3 Responses to “Tick tock tick tock tick tock tick tock*”

  1. Ivis 11 April 2012 at 6:52 pm #

    Can they not just import the Met’s system? They have an even larger number of tickets to sell and as far as I have experienced, it happens pretty painlessly. Different levels of friends get access at different times, go online, pick your seats, pay, and done.

  2. mangofantasy 11 April 2012 at 11:07 pm #

    I do of course agree with you … but … slightly nervous that if they make a more competent job of the website it will be easier for other people to use, and so possibly not in my own selfish interests, having developed quite a specialist expertise in dealing with it over the last few years!

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